Shipping Policy
STANDARD ORDERS
Orders can be placed on our website 24 hours a day, 7 days a week. After your order is processed it takes additional time for packaging, shipping, and delivery. It is our priority to get your orders out to you a soon as possible. Our current processing and delivery timeline is estimated at 7-10 business days. Our business days are Monday - Friday, 9am - 5pm CST. We understand that timely delivery is crucial to you, and we are wholeheartedly committed to ensuring that your orders reach you as swiftly as possible.
SIGNATURE REQUIREMENT
For all shipments of orders over $200.00, a valid signature of a person who is at least 18 years old is required upon delivery. This policy also applies to all 3rd party shipments (Drop-ship orders), and a signature upon delivery is mandatory, even if a waiver has been filled out.
We believe this is necessary to ensure the safe arrival of our products to our Clients . A tracking number will be emailed to you once your order has shipped for your convenience.
If a package is returned due to a lack of signature at the time of delivery, it will be subject to a 20% restocking fee. Please note that all shipping charges are non-refundable, including restocking fees.
Missing items Disclaimer
If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority.
Missing items need to be reported within 3 days of the delivery date. Email us at Info@healinglifeco.com to report missing items.
LOST PACKAGES Disclaimer
If a package is lost during transit, we kindly request that our members contact Healing Life Company, LLC as soon as possible to initiate an investigation with the appropriate carrier. Please note that investigation response times usually range from 2-5 business days, but it may take longer in some cases. Once an outcome is reached, Healing Life Company, LLC will contact the member to discuss the next steps
available.
Addition Information
We are not responsible for any additional shipping charges on packages received after the specified shipping date determined by USPS.
Once your prepared package has been scanned into the post office, USPS assumes sole responsibility for the shipping and delivery time.
If you have paid for expedited shipping, please note that expedited shipping only expedites the shipping time overnight after the package is prepared. Expedited shipping does not expedite the processing or preparation of your order, but only reduces the shipping time once your package is ready and complete.
All standard orders shipped within the USA will be shipped via USPS Ground Advantage mail 2-5 business days, depending on the member's request at the time of placing the order. Please note that all orders will be processed in the order they are received.